Shipping & Delivery

Welcome to the Pawnyx™ family! We are dedicated to bringing innovative gadgets and cozy essentials to pet parents across the United States. Below you will find everything you need to know about how we handle shipping and delivery.

 

1. Shipping Rates & DestinationsWhere we ship: Currently, we ship exclusively to addresses within the United States.Shipping Cost: We are proud to offer FREE Standard Shipping on all orders across our entire store. No minimum purchase required.

2. Processing & Handling TimeAll orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.You will receive another notification with a tracking number once your order has officially shipped.

3. Estimated Delivery TimeBecause we source our unique and innovative products directly from global specialized manufacturers to offer you the best prices and quality, our standard delivery times are as follows:Estimated Delivery: 7 to 15 business days after the order has been processed.Please note: Delivery times are estimates and can occasionally be affected by customs delays, postal service disruptions, or severe weather conditions.

4. Tracking Your OrderOnce your order is shipped, we will send you a confirmation email containing a tracking number and a link to track your package in real-time.It may take 2 to 5 business days for the tracking information to update on the carrier's system. If your tracking number isn't working after a few days, don't worry—your package is still on its way!

5. Incorrect Addresses & Missing DeliveriesPlease double-check your shipping address during checkout. Pawnyx™ is not responsible for orders that cannot be delivered due to incorrect or incomplete address information provided by the customer.If your tracking information states that your package was "Delivered" but you haven't received it, please check with your local post office or neighbors first. If it is still missing, contact our support team.

6. Multiple PackagesIf you order multiple different items, they may occasionally be shipped in separate packages to ensure the fastest possible delivery for each item. Do not panic if one item arrives before the other!

Because we curate the best viral trends worldwide, our fulfillment and international logistics operations are coordinated globally. Orders are shipped directly from our international partner warehouses straight to your doorstep in the United States.

 

Do you have any questions?

Our dedicated support team is always here to help you and your furry friend.

If you have any questions regarding your shipment, please reach out to us:

Email: support@pawnyx.com

Response Time: Within 24-48 hours.